Refund Policy

Refunds through Google Play

All purchases are processed through Google Play Billing and are subject to Google Play's refund policy. Google offers a refund window, typically within 48 hours of purchase, directly through the Play Store. To request a refund in that window, use your Google Play order history or Google Play's refund flow.

Refunds from Andronix

Outside the Google Play window, write to support@andronix.app within 7 days of purchase. We will review your request in good faith on a case-by-case basis, considering accidental purchases, duplicate charges and items that were not delivered.

What happens after a refund

When a purchase is refunded, access to the purchased item is removed from your Andronix account. If you are refunded for Andronix Complete, access to Andronix Premium and the Modded Pass is removed. Anything you bought separately stays yours.

How to request a refund

Email support@andronix.app with the subject line Refund Request, [Order ID]. Include:

• your Google Play order ID (it starts with "GPA.");
• the email address of your Andronix account;
• the purchase date; and
• a brief reason for the request.

We respond within 5 business days. Approved refunds are issued through Google Play to your original payment method within 10 business days of approval. The time it takes for the amount to appear depends on Google Play and your payment provider, and any currency conversion is handled by them.

Grievance and escalation

If a refund decision feels unfair or remains unresolved, you can escalate to our Grievance Officer at grievance@andronix.app, as described in our Privacy Policy. Indian consumers may also use the National Consumer Helpline at 1915 or consumerhelpline.gov.in.