Refund Policy

Andronix offers digital purchases including Andronix Premium, Andronix Modded OS, and the Andronix Commands subscription. We aim to make refunds fair, transparent, and consistent with applicable consumer protection laws. The sections below explain how refunds work for each purchase channel.

In-app purchases via Google Play

All in-app purchases (Andronix Premium, Modded OS, and other items bought inside the Android app) are processed through Google Play Billing and are subject to Google Play's refund policy. Google offers an automatic refund window (typically within 48 hours of purchase) directly through the Play Store. To request a refund, use your Play Store order history or Google Play's refund flow.

Outside the Google Play window, write to [email protected] within 7 days of purchase and we will review your request in good faith on a case-by-case basis, considering accidental purchases, duplicate charges, and product non-delivery.

Andronix Premium (web purchases)

For Andronix Premium purchased through our website, refunds are available within 7 days of purchase if you have not actively used the premium features. Contact [email protected] to initiate the request.

How to request a refund

Email [email protected] with the subject line Refund Request, [Order ID]. Include your order ID, purchase date, payment method (Google Play / Razorpay / PayPal), and a brief reason. We respond within 5 business days. Approved refunds are credited back to your original payment method within 10 business days of approval. Currency conversion is handled by the original payment processor.

Grievance and escalation

If a refund decision feels unfair or remains unresolved, you can escalate to our Grievance Officer at [email protected] as described in our Privacy Policy. Indian consumers may also use the National Consumer Helpline at 1915 or consumerhelpline.gov.in.